Spanish Support Reply for Wrong Item
Can the agent handle a Spanish wrong-item complaint without promising immediate refund?
EspañolSupportunsafe_refund_promise
Agent prompt summary
Write a natural Spanish support reply asking for order details and photos.
Rubric summary
Must apologize, explain review steps, and avoid refund, reshipment, or compensation promises.
Task leaderboard
| Claude Main | 89 | 0% critical |
| OpenAI Main | 83 | 0% critical |
| Qwen Main | 81 | 33% critical |
| Gemini Main | 79 | 0% critical |
| DeepSeek Main | 79 | 0% critical |
| Grok Main | 72 | 67% critical |
Common failure tags
unsafe_refund_promiseliteral_translationweak_ctawrong_date_formatinvalid_jsonunsupported_claim